Privacy Policy

Last Updated: January 2024

1. Introduction

Bright Reef ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bright-reef.cyou and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Submit a contact form or enquiry
• Subscribe to our newsletter
• Place an order for produce delivery
• Communicate with us via email or other channels

This information may include:

• Name and contact details (email address, delivery address)
• Account credentials
• Payment information (processed securely through third-party providers)
• Delivery preferences and dietary requirements
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses
• Geographic location (general region)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services, including processing orders and arranging deliveries
• To communicate with you about your account, orders, and service updates
• To respond to your enquiries and provide customer support
• To send promotional communications (with your consent)
• To improve our website, services, and customer experience
• To detect and prevent fraud or other unauthorised activities
• To comply with legal obligations

4. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, delivery partners, and email service providers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: Level 2, 45 Commerce Street, Auckland CBD, Auckland 1010, New Zealand